REFUND POLICY
If you wish to return a defective or unintended item
Please fill in the RETURN FORM you find HERE
We will assist you in proceeding with the return.
RIGHT OF WITHDRAWAL POLICY – LEGAL GUARANTEE OF CONFORMITY AND RETURN FOR DEFECT OR NON-CONFORMITY
DEFECTIVE GARMENTS
If the garment you have purchased has a defect, you can return the products using a courier at your choice. As soon as the item will be back in our offices, we will check the quality issue, and if we verify and approve it, a replacement or a return will be processed with an automatic refund of both the product and the shipping costs you incurred (both for the first shipping to you and for the return shipment).
You will be required to notify us of any defects in the garment via e-mail to eshop@mauriziobaldassari.com or send a communication to the following address: Maurizio Baldassari, Via Solferino 14, 20121 Milan.
If we verify and approve the defect, we will proceed with a replacement or refund as soon as possible and in any case within 30 days of notification of the defect or non-conformity.
The refund will be made via the credit card used to make the payment or by bank transfer.
In the case of a credit card, refund times may be longer due to credit card, PayPal and your bank times.
EXCHANGES
We only accept exchanges for items that have a qualitative defect. We currently do not accept size/model exchanges. If you wish to have the same garment (s) in a different color or size, you will need to place a new order.
RETURN PROCEDURES AND CONDITIONS
In compliance with article 54 of the Consumer Code, you can exercise the right of withdrawal for all items purchased without any reason within 14 days from the date of receipt of the order, obtaining a refund within 30 days.
The direct costs of returning the Products are at your expense, as well as the responsibility for their transportation. The return shipment must be made from the same Country in which the order was received.
1. Once the package is returned to our warehouse, we will refund the equivalent of its cost by crediting the card used to purchase the products.
2. We will refund the amount actually spent when purchasing the product. This also applies for items on sale.
3. All items returned will be inspected. If we find them unsellable, they will be returned to you.
4. The garments are your responsibility from the moment they are delivered to you until they return to our warehouse.
5. Please make sure the package is properly sealed and therefore not damaged during delivery back to the warehouse. It is your responsibility to return the content of the package in the same condition in which it was delivered.
6. The items must be returned to the warehouse in the same package and with the tag still attached.
7. We recommend that you keep proof of return shipping. In fact, if the package is lost and you do not have any shipping receipt, we will not be able to refund you.
8. For returns of garments that do not have quality defects, we will refund the cost of the product and the shipping cost for sending it but not the return shipping cost.
You will receive a confirmation e-mail once the refund has been authorized.
It may take up to 30 days for your refund to be received. Please note: timing depends on credit cards, PayPal and your bank.
RETURN WITH DHL COURIER
For deliveries and returns, we recommend DHL ( as it’s partner of Maurizio Baldassari to manage shipments in Italy and in the rest of the world).
DHL has extremely simple procedures for returns. DHL makes each return shipment simple and immediate thanks to 3 methods for every need: you can choose one of the 3,500 DHL Service Points in Italy, book online via the ON DEMAND DELIVERY App or call Customer Service 1999.1999.345 for complete support.
Your customized delivery:
• Collect at the DHL service point.
• Plan your delivery
• Delivery to a porter or neighbour
• Delivery without signature at the front door
• Alternative address