RETURNS POLICY

THIS RETURNS POLICY APPLIES TO ALL CUSTOMERS, BUT DOES NOT APPLY TO FAULTY PRODUCTS (you may see the correct procedure for faulty products below as FAULTY PRODUCTS RETURNS POLICY)

Instructions for Return:

The return request must be made within 14 days from the date the Order was placed.

If you wish to return one or more Products your purchased pursuant to these Terms, the following instructions apply:

You must first inform of your decision to return the Product by a clear statement made through the Returns Portal and follow the instructions and providing the requested information therein, including providing proof of purchase (your Order identification number and the email address used for the Order), indicating the applicable items to be returned and the quantity thereof and selecting the applicable method of returning the product (if different options are available). Here the link to proceed:

https://web.global-e.com/Returns/Portal/oQU3

A return Product authorization (“RMA”) number will be provided to you (through the portal (if applicable) and via e-mail) and, if applicable, a return shipment label will be generated.

Promptly thereafter you will send back the returned items or hand those over as per the instructions provided to you in the return portal. You must act without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract. The RMA number must be included in the return package.

Items must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box / container, including all accessories and documents.

All returns could be subject to strict quality control to ensure that the returned items satisfy these requirements. If the item does not meet such standards, the return and refund could be refused or the Product devaluation will be deducted from the refund amount.

Upon receipt of the returned item and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned item and such other fees, if applicable pursuant to these Terms. 

Initial Delivery Costs you paid in connection with the Order are not reimbursable or refundable. Any delivery and clearance costs you incur when returning items are not eligible for reimbursement or refund. Duties and Taxes are normally non-refundable.

From time to time, in select destinations, the Delivery Costs of returning returned items may be pre-paid on your behalf. Such coverage (or the absence of it), will be indicated clearly on the Store before checkout.

Title and risk to the returned items will not transfer back or assumed until such items physically arrived back to the returns facility, and therefore you are advised to use a courier service offering tracked service, and to have adequate insurance to cover the cost of the goods in transit.

Unless expressly agreed otherwise, reimbursement will be made using the same means of payment as you used for the initial transaction. Notwithstanding the forgoing, if Cash On Delivery was used as the payment method of your choice, we will either reimburse you through your bank account or PayPal account (and not in cash) and you will be required to provide such details for us to process the refund.

This returns policy is in addition to, and does not affect, the separate legal cancellation right which is available only to EEA Consumers and withdrawal right which is available to UK Consumers, in some circumstances as explained below. For special provisions regarding Consumer Withdrawal Rights (European Economic Area only) or Consumer Cancellation Rights (UK only) – please refer to Annex 1 here https://www.global-e.com/tos

FAULTY PRODUCTS RETURNS POLICY

If the garment you have purchased has a defect, Please fill in the RETURN FORM you find HERE

Please wait for our answer before sending back.

After we confirm, you can return the product. As soon as the item will be back in our offices, we will check the quality issue. If we verify and approve the defect, we will proceed with a replacement or refund as soon as possible and in any case within 30 days of notification of the defect or non-conformity. Any delivery and clearance costs you incur when returning items are eligible for reimbursement only in the event of defective Product.
The refund will be made via the credit card used to make the payment or by bank transfer.
In the case of a credit card, refund times may be longer due to credit card, PayPal and your bank times.